FREQUENTLY ASKED QUESTIONS
Q: Can my gift include a note from me?
A: Yes absolutely, there is an option when you get to the checkout or alternately you can email me directly, email@example.com
Q: Do you accept returns?
A: Please choose carefully as we do NOT offer refunds or exchanges for hygiene reasons
Q: Do you sell products separately?
A: Yes, we have different options, we sell giftbox sets, rattle sets, swaddle sets, gown sets and hello world disc's on there own.
Q: How long does it take to receive my order?
A: We will process your order within 1-3 business days, shipping times may vary depending on Australia post.
Q: Can my order be tracked?
A: Yes, tracking details will be sent to you with shipping details
Q: What comes with my giftbox?
A: There are 6 different fabric options, items included are described in each listing.
Q: Can I change items in my giftbox bundle?
A: No, each giftbox has been designed with products that compliment each other
Q: Do we ship worldwide?
A: Yes however there have been a lot of changes due to covid 19. So if your shipping address does not work, check online via www.australia post or email me directly firstname.lastname@example.org
Also if you are shipping outside of Australia we recommend you doing express post as shipping times have being delayed due to covid
Q: My item has not arrived, who do I contact?
A: Your first step should be to contact Australia post with your tracking number found in your shipped confirmation email. After this, if you still have further queries please contact us through our contact us page.
Q: How can I pay for my order?
A: Credit card, PayPal, Apple pay, Google pay
Q: Questions, suggestions, feedback?
Please let us know via our contact page. We would love to hear from you